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  • Why is customer retention so much more important in B2B than in B2C?
  • Why are the early signs of customer defection so difficult to spot?
  • When doing competitive analysis, where else can we look to uncover our competitors' priorities?
  • Any tips for getting others in our company on-board with conducting more rigorous competitive analysis?
  • Why is accurate price segmentation so important?
  • Can just measuring something cause it to improve?
  • When pricing and quoting based on customers' projected volumes for the coming year, how do we protect ourselves against them falling short and not earning the price?
  • When positioning ourselves vs. the competition, won’t prospects see us as negative and get turned off?
  • What types of attributes should we think about for price segmentation?
  • How can I tell if a customer is defecting early enough to do something about it?

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