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  • Is speaking about loss avoidance really more powerful than highlighting upside gains?
  • Should we be able to command a price premium for every value-gap we identify?
  • What role should lifetime value play in our pricing segmentation?
  • What is a "Steady State" customer defection and how do I spot it?
  • Should we announce price increases to customers whose pricing is actually being grandfathered and NOT increased?
  • We're trying to reduce the complexity of our pricing model. Any tips or suggestions?
  • How does internal marketing relate to change management?
  • Should we use current or potential LTV in our segmentation?
  • What is a "Mix Shift" customer defection and how do I spot it?
  • Isn't the point of analytics all about identifying outliers and taking action to make sure they don't happen again?

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