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  • What if our competitors are outperforming us on every value-driver that really matters?
  • Why is customer retention so much more important in B2B than in B2C?
  • If we spot a potential customer defection early enough, can we turn it around?
  • We're trying to reduce the complexity of our pricing model. Any tips or suggestions?
  • Can you tell, in advance, whether a promotional discount will work?
  • Aren't people usually the root-causes behind most pricing problems?
  • How do you "normalize" your pricing to something else?
  • Why are the early signs of customer defection so difficult to spot?
  • When doing competitive analysis, where else can we look to uncover our competitors' priorities?
  • Our research interviews were really informative. Do we really need to conduct a broader research survey now?

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